Shipping

How Long Will It Take To Get My Order?

Below is a rough guide of how long orders can take to get to you once they've been dispatched.

UK
Royal Mail UK Signed 2nd Class: 3-7 Business Days

Western Europe
Royal Mail International - Tracked: 7-21 Business Days

Germany, Spain, Portugal, Italy
Royal Mail International - Tracked: 14-28 Business days

Eastern Europe
Royal Mail International - Tracked: 21-28 Business days

USA / Canada
Royal Mail International - Tracked: 10-21 Business days

Australia
Royal Mail International - Tracked: 21-28 Business days

Rest of the world
Royal Mail International - Tracked: 21 days - 6 weeks

Please note: These estimates are not guaranteed. Once your order has shipped, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices.

If your order hasn't arrived in the specified time we can only look into it if you selected tracked shipping. If your order was sent via standard (unrecorded) post we have to allow 21 days (28 days outside the UK) before we can escalate the order as lost.

You can find information on Royal Mail's international delivery partners here: https://www.royalmail.com/personal/track-your-item/international-tracked-signed/delivery-partners

These delivery estimates do not apply to pre-orders until they have been dispatched.

When Will I Receive My Pre-Order?

Orders containing pre-ordered items will be dispatched in line with the release date published on the webstore. Orders including a pre-ordered item will be sent together once all items are available.

Whilst every effort is made to get your order to you by the release date, we are unable to guarantee this for orders outside of the UK.

Who should I contact with questions about my order?

Any questions drop an email to admin@katieskymusic.com.